For single-day and Paws-In-Demand clients, payment is due in full on the day of service. Payment is due in full on the last day of service for the week for multi-day dog walking clients. For example, if you booked Monday, Wednesday, Friday, payment is due on Friday. For monthly invoicing, payment is due on the first day of service. For pet sitting clients, payment is due in full two days before the start of the first day of service. When booking around a holiday, a deposit of 25% of the balance may be required at the time of booking to secure your spot and payment is due in full two weeks prior to the first day of service.
A $5 per week late charge will be assessed to the service that is not paid when it is due. There will be a $25 service charge for each returned check. You can pay online through our scheduling software (ACH, debit, or credit card) or by check. Please make checks out to Pawsitive Dawg.
If payment is not received within 7 days, you may be subject to a late fee of $5/week until payment is received. If your account is 14 days past due and your balance is over $250, services may be suspended until your account is current.
are based on Dog Walker/Pet Sitter’s availability to clients. Clients with a set weekly schedule are guaranteed a space in our
schedule. Variable schedules are scheduled on a first come-first serve
basis. If you are a new client, please email Pawsitive Dawg directly or click on the "Check Availability" button to inquire about our availability for services. If you are an existing client, please use the scheduling software to schedule services. Pawsitive Dawg will respond to your request within 24 hours and you will
receive a confirmation email of the reserved services if we have
Pawsitive Dawg schedules services in 1-3 hour time slots and is unable
to guarantee specific times. We have a duty to provide exceptional care
to the animals we are caring for and will not compromise our level of
care to rush to our next visit. We do our very best to arrive within the
one hour time block that you see on your schedule but sometimes
extenuating circumstances occur (traffic, flat tire, sick animal, etc).
If an animal we are caring for needs additional time, we will spend the
extra time needed to make sure that animal is well taken care of. There
may be times that we may request longer visits in order to properly care
for the animal.
Early Morning between 5-6am, 6-7am 7-8am, and 8-9am
Mid Morning between 9-10am and 10-11am
Early Afternoon between 11-2pm
Mid Afternoon between 2-3pm
Late Afternoon between 3-4pm
Dinner Visits between 4-5pm
Dinner Visits between 5-6pm
Dinner Visits between 6-8pm
Bedtime visits between 8-9pm
All Dog Walking and Cat Sitting services are provided Monday through Friday between 9am-5pm. Our Dog Walkers or Pet Sitters may have availability to provide services outside of those hours. There is an additional $5 After Hours Fee for each visit scheduled before 9am or after 5pm and an additional $5 Weekend Fee for each visit scheduled on Saturday or Sunday.
There are many pet care services to choose from. Depending on your pet’s needs and pet care duties, we can schedule a quick 20 minute visit to a 60 minute visit or longer if needed. If you want a specific dog walk length, we suggest choosing a visit length that is 5-10 minutes longer than the walk. For example, if you want a 30 minute dog walk, you should request a 35 minute or 40 minute visit.
Every animal at the site of service will be current (per veterinarians recommendations) on its rabies vaccinations prior to the arrival of any caregiver. The Pet Owner will make arrangements to guarantee that each animal will remain current on its rabies vaccinations throughout each service visit period.
Please give at
least 48 hours when cancelling for pet sitting services.
48 hours prior to start of pet sitting service: No charge, refund in full.
Less than 48 hours prior to start of pet sitting service: 1/2 charge
Pawsitive Dawg requires that you provide two house keys (or one set of keys and access to a lockbox or coded door with another set of keys) so we can access your home and provide service to your beloved pet(s). We cannot accept responsibility for any theft, loss, or damages to your home should you choose to leave a key outside your property or leave doors unlocked so we can access your pets.
We are so glad you had a chance to check out our website! We hope you found it helpful. If you feel like we would be a good fit for your family, we'd love to hear from you! Please click on the button below to inquire about availability and we'll get back to you as soon as possible!