For single-day or Paws-In-Demand clients, payment is due in full on the
day of service. Payment is due in full on the last day
of service for the week for multi-day clients. For example, if you booked
Monday, Wednesday, Friday, payment is due on Friday. For pet sitting clients, payment is due on the
first day of service. When booking around a holiday, a deposit of 25% of the balance may be required at the time of booking to secure your spot and payment is due in full one week prior to the first day of service. A $5 per week late charge will be assessed to the
service that is not paid when it is due. There will be a $25 service charge
for each returned check. You can pay online through our scheduling software (ACH, debit, or credit card)
or by check. Please make checks out
to Pawsitive Dawg.
If payment is not received within 7 days, you may be subject to a late fee of $5/week until payment is received. If your account is 14 days past due and your balance is over $250, services may be suspended until your account is current.
are based on Dog Walker/Pet Sitter’s availability to clients. Clients with a set weekly schedule are guaranteed a space in our
schedule. Variable schedules are scheduled on a first come-first serve
basis. If you are a new client, please email Pawsitive Dawg directly or click on the "Check Availability" button to inquire about our availability for services. If you are an existing client, please use the scheduling software to schedule services. Pawsitive Dawg will respond to your request within 24 hours and you will
receive a confirmation email of the reserved services if we have
can usually accommodate Last Minute or Same Day Services during the
week. We prefer at least 48 hours notice whenever possible. If the
reservation is made under the
“Last Minute or Same Day” parameters, you will be charged an additional
$5 last minute or same day fee over the regular visit rate. A request is
considered a Last Minute or Same Day request when we receive a request
in the Time to Pet portal after 8:00pm the night before or on the same
day as the requested service day.
Minute or Same Day Services are subject to scheduling constraints, and clients might
not receive the desired time slot.
We do not
provide regular dog walking services on the following holidays: New
Years Day, Easter, Memorial Day, Independence Day, Labor Day,
Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve. However,
we provide pet sitting services on those holidays with limited
availability so please request services at least a few weeks in advance
to reserve your space. There is a $10 holiday fee per visit for any
service scheduled on those days.
Dawg requires daily visits for cats and little critters and a minimum
of 3 visits for dogs within a 24 hour period. The minimum visit length
is 20 minutes for cats and little critters and 30 minutes for dogs when
only scheduling 3 visits per day. If we schedule 4 visits for dogs, we
can provide 20 minute visits for two of the visits.
Paws-In-Demand Services - We will review your request in the order it
has been received and send you a follow up message as soon as possible
if we are able to provide services. Please DO NOT assume we can
definitely provide services for your pets. There are no guarantees that
we have availability. If we do have availability for the services you
need, we will send you a service confirmation email. Once you have paid
for services, your reservation has been officially confirmed.
we will provide a back-up walker if your regular dog walker is on vacation or
out sick. If we arrive for a regularly scheduled service and you want to
cancel, you will be charged for your regularly scheduled service. If we are not able to
provide service for your pet, we will notify you by phone call or text message
on the morning of the service.
Every animal at the
site of service will be current (per veterinarians recommendations) on its
rabies vaccinations prior to the arrival of any caregiver. The Pet Owner will make arrangements to guarantee
that each animal will remain current on its rabies vaccinations throughout each
service visit period.
Services for your pet will continue regardless of the
weather. However, weather and road conditions may
impact service times. We will make reasonable efforts to adhere to a consistent
schedule during inclement weather but may make time adjustments for the safety
of our employees. If you would like your service to be modified to
account for inclement weather, please notify us the night before your scheduled service.
In the case of extreme weather Pawsitive Dawg will use our
best judgment if service should be modified or shortened due to extreme weather
(power outages, temps 90+ or 25-, lightning and thunder storms, or blizzard type
conditions). In the case of a weather related emergency as declared by local
government, we maintain the right to cancel or suspend our services.
If you know you
will not need a visit during the week, please try to give us as much notice as
you can whenever possible. If you need to cancel services for the next day,
please try to submit a request by 8pm the night before in order to prevent
being charged fees. Pawsitive Dawg understands that emergencies happens so if you need to cancel last minute in
the morning, please submit your request before 6am to prevent being charged for
the visit. Any cancellation made between 6am-8am, will be charged 50% of the
service and any cancellation made after 8am will be charged the full amount of
the visit. In the case of weather related cancellations, please cancel before 8am in order to prevent being charged for the visit.
Please give at
least 48 hours when cancelling for pet sitting services.
48 hours prior to start of pet sitting service: No charge, refund in full.
Less than 48 hours prior to start of pet sitting service: 1/2 charge
Pawsitive Dawg requires that you provide two house keys
(or one set of keys and access to a lockbox or coded door with another set of keys) so we can
access your home and provide service to your beloved pet(s). We cannot
accept responsibility for any theft, loss, or damages to your home
should you choose to leave a key outside your property or leave doors
unlocked so we can access your pets.