Frequently Asked Questions
What is the best way to get in touch with you?
Submitting a "Check Availability" form on our website is the best way to get in touch with us. You can also email us email@example.com but definitely feel free to call us 617-840-3198 if you prefer. We check and respond to our email once we are home for the day after all of our walks/visits.
If you call during the day between 7am-8pm, you will definitely get our voicemail, so please leave a detailed message and we will return your call as soon as we can. We know it is frustrating to always get someone's voicemail but we are dedicated to the safety and well being of the animals in our care so we do not take any phone calls during our visits.
No matter how you contact us, we would love to speak with you further about our services, and will reach out to you within 24 hours.
Why do you customize services?
Pawsitive Dawg was created to provide customers with pet care services that meet human, canine, and feline needs. Our company is committed to meeting your needs. We know that every animal is unique and needs different things to be happy so we want to be able to accommodate that to the best of our ability. Please feel free to call or email with your particular requests.
Is Pawsitive Dawg Walking and Pet Sitting insured?
Yes, Pawsitive Dawg Walking and Pet Sitting insured and bonded through Kennel Pro (Mourer-Foster Insurance Agency). All of our employees are fully bonded and insured as well. We are also required to carry worker's compensation insurance for our employees. We take this very seriously. This provides protection for you, your dog, and the dog walker/pet sitter.
Will my dog have the same dog walker/pet sitter each time?
We try our very best to always use the same dog walker whenever possible for our dog walking services when they are scheduled on a regular basis but life happens and since we have a team of pet care providers, we always have back up options available. You will have the opportunity to meet your dog walker during the Meet and Greet. A service fee of $25 will be added to your first invoice.
We use a team approach for our pet sitting services. Our staff work in shifts and depending on your pet(s)' needs, we may need to use more than one pet sitter. If you require more than one dog walker/pet sitter and would like to meet with all of them, the Meet and Greet will cost $25 per dog walker/pet sitter.
Why don't you take dogs off leash?
We treat our clients' pets as if they are our own. Your pet's safety is our number one priority. There is just way too much risk involved with letting a dog run off leash. We do not want any dog getting into something he/she is not supposed to; running after a deer or another wild animal and getting lost; or getting into a fight with another off leash dog who is not part of the Pawsitive Dawg Walking and Pet Sitting pack.
Do you offer pet sitting?
Yes, your dog or cat will stay at home while you are away and we will visit throughout the day to take care of your four-legged child. We require a minimum of three visits per day for dogs and a minimum of one visit per day for cats.
How can I be certain that someone came to visit as scheduled?
We use a scheduling software and you download the app which alerts you when we arrive and we send a detailed visit update at the end of the visit as well.
How do I pay for services?
For single-day or Paws-In-Demand clients, payment is due in full on the day of service. Payment is due in full on the last day of service for the week for multi-day dog walking clients. For example, if you booked Monday, Wednesday, Friday, payment is due on Friday. For pet sitting clients, payment is due two days before the first day of service. When booking around a holiday, a deposit of 25% of the balance may be required at the time of booking to secure your spot and payment is due in full one week prior to the first day of service. A $5 per week late charge will be assessed to the service that is not paid when it is due. There will be a $25 service charge for each returned check. You can pay online through our scheduling sofware (ACH, debit, or credit card) or by check. Please make checks out to Pawsitive Dawg Walking and Pet Sitting, LLC.
What happens if I need to cancel a scheduled walk?
If you know you will not need a visit during the week, please try to give us as much notice as you can whenever possible. If you need to cancel services for the next day, please try to submit a request by 8pm the night before in order to prevent being charged cancellation fees. Pawsitive Dawg Walking and Pet Sitting understands that emergencies happens so if you need to cancel last minute in the morning, please submit your request before 8am to prevent being charged the full amount of the visit. Any cancellation made between 8pm-8am, will be charged 50% of the service and any cancellation made after 8am will be charged the full amount of the visit. In the case of weather related cancellations, please cancel before 8am in order to prevent being charged for the visit.
Please give at least 48 hours when cancelling for pet sitting services.
48 hours prior to start of pet sitting service: No charge, refund in full.
Less than 48 hours prior to start of pet sitting service: 1/2 charge
Will you come in bad weather?
We will provide service in all types of weather. We understand that your pet relies on us so we will do our best to arrive at our regularly scheduled time. However, when there is inclement weather, there is a possibility that our services may be delayed, shortened, or cancelled.
During the winter months (beginning of December through the beginning of April), we must schedule an on-call overnight pet sitter to be available in case of inclement weather if you do not have a neighbor that can help when we can't make it during a storm. There are additional charges that will be discussed prior to confirming availability.
Do you provide services on holidays?
We do not provide regular dog walking services on the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve. However, we provide pet sitting services on those holidays with limited availability so please request services at least a few weeks in advance to reserve your space. There is a $20 holiday fee per visit for any service scheduled on those days.
What do I need to leave out for the Dog Walker/Pet Sitter?
Please leave out a collar and harness (if your dog uses one). We use our own leashes. When it is raining, please leave out a towel so we can dry off your dog after the walk. For pet sitting clients, please supply enough food and other supplies to last for the visit.
Do you know Pet First Aid and CPR?
Yes! All of our employees are required to take and pass a Pet First Aid and CPR certification training course and have been certified through Pro Pet Hero. We all get re-certified every two years.
How do I set up a Meet and Greet?
Thank you for choosing to meet us with us! Please fill out the Contact Us Form or email us at firstname.lastname@example.org or call us at 617-840-3198. We need to meet you and your petat least 48 hours before the start of any service. If you have filled out a Contact Us Form and you have not received a response within 24 hours, we are experiencing technical difficulties with our website. If this is the case, please call or email us as soon as you can to schedule services. We look forward to meeting and exceeding your expectations!
What is your COVID-19 Procedures?
Pawsitive Dawg Walking and Pet Sitting wants to reassure you that our commitment to everyone's health is our top priority. We want to be proactive and help mitigate further spread of COVID-19. While you may be asked to continue to work from home, we would love to continue our services as scheduled in order to keep your pet's routine as normal as possible.
It is very important that we continue to monitor ourselves, our family members, and anyone else we have close contact with. We will take every precaution that we can to try to keep everyone healthy. If any of our staff are feeling sick, they are required to stay home and possibly follow up with a medical professional depending on their symptoms. We will reach out to you to see if you want us to send an addition staff member or cancel the day's service if you are working from home. If we are pet sitting, we will automatically send another staff member to take care of your pet.
Based on the Centers for Disease Control and Prevention’s (CDC) guidance for businesses and employers and the Massachusetts Reopening Plan to respond to COVID-19, we have asked all of our staff to follow basic protective measures as outlined in that document.
We also need your help:
There may be times we have to wash our hands with soap and water in your home or use your restroom if we are working long shifts. If you have any concerns about us using your facilities or want us to use a specific restroom or sink in your home, please send Angela a private message before we start services back up so we can work out a plan that works for you and update your profile so everyone is on the same page.
We also kindly request that all of our clients notify us immediately if they are showing symptoms described by the CDC of COVID-19 so we can cancel our visit(s) since we will be visiting other homes throughout the day and want to prevent possibly spreading any illness. We will be waiving all cancellation fees at this time.
Please visit the CDC website for more information on COVID-19 and what you can do to help protect yourself from the virus. Everyone's health and safety is very important to all of us at Pawsitive Dawg. We will continue to monitor and follow the guidance provided by the CDC.